Membership FAQs

1 ─ I forgot my password to connect to the Extranet. What should I do?

You may recover it via this link: http://extranet.europsy.net/user/lost_password or directly on the connection page on the Extranet:

This will reset a new password and send it to your login email address. If you do not receive the email, please verify your Spam/Trash tab first, before contacting the EPA Office at: epa.membership@europsy.net

2 ─ I am not sure if I have paid my EPA membership fees. How can I check?

Please verify if you are up-to-date in payments; go on your Extranet account on the tab “My Account”, then click on “Membership Fee”. You will see the last payment you made.

3 ─ I want to pay my EPA membership fees. How can I pay?

To pay the EPA membership fee, you have 2 options:

You are kindly invited to log in to your Extranet account. Go on the tab “My Account”, then click on “Membership Fee”. You will see a button “pay fee online” below; click this button and you will then be redirected to a secure online payment system.

Or you can pay via bank transfer. If you wish to use this option, please contact the EPA Office at: epa.membership@europsy.net for specific information.

4 ─ It is possible to receive an invoice/receipt/certificate after the payment?

On your Extranet account, on the tab “My account” then “Membership Fee”, you will be able to download/print directly the EPA Invoice and/or Receipt, following your payment. Please select the year concerned, and then choose the file needed.

On the tab “My account” then “Membership Fee”, you will be able to download/print directly the EPA Certificate for any or all valid membership years within your account.

5 ─ If I pay my EPA fees today, when will my membership start?

EPA Membership and all benefits run from January to December for each year: once the fees are paid, it begins immediately.

The opening of the annual Call for fees takes place in September each year (until September of the following year).

Example:

You pay the fees between the 01 January until September: the benefits will start immediately.
You pay the fees from September: the benefits will start the 01 January the following year.

Please contact the EPA Office if you need further assistance: epa.membership@europsy.net

6 ─ I applied to become an EPA member today. When will my application be reviewed?

We really care about our members/future members, and your application will be reviewed within 2 working days, during EPA Office working hours: 9:00 am to 5:00 pm (CET) from Monday to Friday.

Once your application and accompanying documents have been reviewed and approved, you will receive an email of confirmation with instructions about making your membership payment through your member account on the EPA Extranet (please see question n°3).

Your EPA Membership is effective once your payment has been received.

7 ─ I am an EPA member but I did not pay my fees for the current year yet. Can I still benefit from the reduced Congress registration fees?

You have to be a paid-up EPA member to register as an EPA Member for the Congress. As long as you pay your fees before the Congress, you can still benefit from the reduced registration fees.

For information on how to pay the EPA membership fees, please see question n°3.

8 ─ I have paid my EPA fees today and I want to register to the Congress, but the system does not allow me to do it as an EPA member. What should I do?

To register to the Congress as an EPA member, make sure to use the same email address as the one registered on your Extranet account.

If you still cannot register as an EPA member or for any urgent requests, please contact the EPA Office at: epa.membership@europsy.net

9 ─ How can I have online access to all articles and archives of the European Psychiatry Journal?

Please find below the steps to have access to all articles and archives:

On the main page of your Extranet account, on the tab “EPA MEMBERSHIP BENEFITS”, you will find the button “Access Archives and Journal” only if you are up-to-date with payments.

By clicking on it, you will be automatically redirected to the Cambridge University Press website to have access to all articles and archives of the European Psychiatry journal.

Note that articles can be accessed directly and freely via the Journal’s homepage on the Cambridge University Press website, but Archives are only available free of charge by going through your Extranet account.

If you have any issue to connect, please contact us at: epa.membership@europsy.net

Your question is not on this list? Please contact us at: epa.membership@europsy.net; we will be very happy to help you during EPA Office working hours: 9:00 am to 5:00 pm (CET) from Monday to Friday.