Membership FAQs

1 ─ I forgot my password to connect to the Extranet. What should I do?

You may recover it via this link: http://extranet.europsy.net/user/lost_password or directly on the login page of the Extranet:

This will generate a new password and send it to your registered email address. If you do not receive the email, please check your Spam/Trash folder first, before contacting the EPA Office at: epa.membership@europsy.net

2 ─ I am not sure if I have paid my EPA membership fees. How can I check?

Please check your payment status on your Extranet account: navigate to the “My Account” tab then click on “Membership Fee”.  You will see the last payment you made.

3 ─ I want to pay my EPA membership fees. How can I pay?

To pay the EPA membership fee, you have 2 options:

1 – Online payment

Log in to your Extranet account. Go to the “My Account” tab, then click on “Membership Fee”. You will see a “pay fee online button” below. Click it and you will be redirected to a secure online payment system.

2 – Bank transfer

Alternatively, you can pay via bank transfer. If you wish to use this option, please contact the EPA Office at: epa.membership@europsy.net to request additional information.

4 ─ It is possible to receive an invoice/receipt/certificate after the payment?

Yes. On your Extranet account:

1. Go to the “My account” tab, then “Membership Fee”
2. Select the relevant year, and you can download or print the EPA invoice and/or receipt directly following your payment.

A certificate of membership can also be downloaded, but only if you are up-to-date with your payments.

Go to the “My Account” tab, then “Membership fee”. You will be able to download/print directly the EPA Certificate only if you are up-to-date with payments.

5 ─ If I pay my EPA fees today, when will my membership start?

EPA Membership and all benefits run from January to December each year: once the fees are paid, your membership begins immediately.

The annual Call for Membership Fees opens in September each year and remains active until September of the following year. Examples:

• If you pay the fees between the 1 January and September, the benefits will start immediately.
• If you pay the fees after September, the benefits will start the 01 January the following year.

Please contact the EPA Office if you need further assistance: epa.membership@europsy.net

6 ─ I applied to become an EPA member today. When will my application be reviewed?

We take great care of our members/future members. Your application will be reviewed within 2 working days, during EPA Office working hours: 9:00 am to 5:00 pm (CET) from Monday to Friday.

Once your application and accompanying documents are reviewed and approved, you will receive an email confirmation with instructions to make your membership payment through your Extranet account (please see question n°3).

Your EPA Membership becomes effective once your payment is received.

7 ─ I am an EPA member but I did not pay my fees for the current year yet. Can I still benefit from the reduced Congress registration fees?

To register as an EPA member for the Congress, you need to have paid your membership fees . However, as long as you pay your fees before the Congress, you can still benefit from the reduced registration fees.

For information on how to pay the EPA membership fees, please see question n°3.

8 ─ I have paid my EPA fees today and I want to register to the Congress, but the system does not allow me to do it as an EPA member. What should I do?

To register to the Congress as an EPA member, make sure that you are using the same email address as the one linked to your Extranet account.

If you still cannot register as an EPA member or for urgent requests, please contact the EPA Office at: epa.membership@europsy.net

9 ─ How can I have online access to all articles and archives of the European Psychiatry Journal?

Follow the steps below to access articles and archives:

1. Log in to your Extranet account.
2. Navigate to the “EPA Membership Benefits” tab.
3. Click the button “Access Archives and Journal.” (This button will only appear if your membership fees are up-to-date.)
4. You will be redirected to the Cambridge University Press website for full access to all articles and archives.

Note that, while articles are accessible directly and free of charge via the Journal’s homepage on the Cambridge University Press website, Archives are only available free of charge by logging through your Extranet account.

If you have any issue connecting, please contact us at: epa.membership@europsy.net

 

Your question is not on this list? Please contact us at: epa.membership@europsy.net; we will be very happy to help you during EPA Office working hours: 9:00 am to 5:00 pm (CET) from Monday to Friday.